No Refund Policy
All payments made to Syamabala Learning Software for any service, program, consultation, session, diagnostic assessment, portal access, or bookstore purchase are strictly non-refundable. This policy applies without exception to all payment types, currencies, and service categories. By making a payment, you explicitly acknowledge and accept this no-refund condition.
Syamabala Learning Software delivers specialized, high-touch educational services that involve significant upfront investment in mentor allocation, curriculum design, AI infrastructure, and personalized strategy development. Unlike physical goods that can be returned to inventory, our services are time-bound, knowledge-intensive, and personalized — making refunds fundamentally impractical and commercially unviable. This policy exists to be transparent about that reality from the outset.
Table of Contents
Nature of Services
It is essential to understand that Syamabala Learning Software provides services, not products. Specifically:
General No-Refund Rule
Absolute Rule:
Once a payment is successfully processed and confirmed, no portion of the paid amount shall be refunded under any circumstances, including but not limited to:
- Change of mind or decision not to proceed
- Perception that the service did not meet expectations
- Student's inability to attend sessions due to personal scheduling conflicts
- Student's decision to pursue a different academic path or institution
- dissatisfaction with examination results or admission outcomes
- Technical issues on the User's device or internet connection
- Travel, relocation, or personal circumstances preventing continued participation
- Parental disagreement or family disputes regarding the enrollment
Specific Service Categories
Mentoring Sessions (Olympiad / JEE / NEET / Board Prep)
Payment covers the allocation of a dedicated mentor's time, session preparation, and post-session analysis. Once a session block is booked and paid for, no refund is available regardless of attendance. Unused sessions within a committed package are not refundable and must be utilized within the validity period.
Admissions Consulting (Ivy League / Oxbridge / Medical School)
Engagement fees cover comprehensive strategy development, essay review cycles, interview preparation modules, and ongoing advisory. These are holistic service commitments — not individual deliverables that can be partially refunded. No refund is available at any stage of the engagement, including after application submissions or decision results.
AI Diagnostic Assessment
Payment for the AI Diagnostic is non-refundable from the moment the assessment is initiated. This includes cases where the student does not complete the assessment, provides incomplete responses, or is dissatisfied with the results.
Student Portal / Parent Portal Access
Subscription or enrollment-based portal access fees are non-refundable once activated. Access is granted immediately upon payment confirmation and remains active for the subscribed period regardless of usage frequency.
Workshops, Bootcamps & Intensive Programs
Fees for time-bound intensive programs (e.g., summer bootcamps, crash courses, weekend intensives) are fully non-refundable from the date of payment. This applies regardless of whether the student attends any or all sessions.
Installment Plans
When a service is paid in installments, each installment is treated as a final, non-refundable payment for that portion of the service. Failure to pay subsequent installments does not entitle the User to a refund of previously paid installments. All installments remain legally due and payable.
Bookstore Purchases
Physical Books & Materials
All sales of physical books, study materials, and merchandise are final and non-refundable. We do not accept returns or exchanges for physical products unless the item received is defective or damaged during shipping. In such cases, the User must notify us within 48 hours of receipt with photographic evidence. If a claim is validated, we will provide a replacement of the same item — not a refund.
Digital Products (eBooks, PDFs, Online Resources)
All digital products are strictly non-refundable without exception. Once a digital file is downloaded, accessed, or delivered to the User's account, no refund, return, or exchange of any kind will be provided. This is because digital products cannot be returned and their value is consumed upon first access.
Missed Sessions & No-Shows
- ● If a student fails to attend a scheduled session without providing at least 12 hours' advance notice, the session is counted as consumed and no make-up session or refund will be provided.
- ● If advance notice (minimum 12 hours) is provided, Syamabala Learning Software will attempt to reschedule the session to a mutually convenient time, subject to mentor availability. This is a reschedule — not a refund.
- ● Repeated no-shows (3 or more within a service period) may result in forfeiture of remaining sessions without any compensation or refund, at Syamabala Learning Software's sole discretion.
- ● Technical difficulties on the User's end (internet outage, device malfunction, software issues) do not qualify for a refund. If a session is disrupted due to a technical issue on Syamabala Learning Software's end, a make-up session will be offered — not a refund.
Service Modifications
Syamabala Learning Software reserves the right to modify, adjust, or restructure the delivery of services, including but not limited to:
- ● Changing the assigned mentor (with a replacement of equal or higher caliber)
- ● Adjusting session timings, format (online/offline), or frequency
- ● Updating curriculum, study materials, or AI diagnostic methodologies
- ● Temporarily or permanently discontinuing a specific program or service offering
In the event of service discontinuation, Syamabala Learning Software may, at its sole and absolute discretion, offer alternative services of equivalent value — but is never obligated to provide a monetary refund.
Duplicate Payments
This is the only scenario where a refund may be initiated:
If a genuine duplicate payment is made (i.e., the same amount is charged twice for the same service in a single transaction or due to a documented payment gateway error), the User must report it within 7 calendar days of the transaction date by emailing helpdesk@eduglobalinstitute.com with:
- Transaction ID(s) of both charges
- Screenshot of the bank/credit card statement showing both charges
- Enrollment or service reference number
Upon verification, the duplicate amount (not the original) will be reversed to the original payment method within 15-30 business days. This is a reversal of an erroneous charge — not a refund of a valid payment.
Chargebacks & Payment Disputes
WARNING: UNAUTHORIZED CHARGEBACKS
Initiating a chargeback or payment dispute with your bank, credit card company, or payment gateway without first contacting Syamabala Learning Software to resolve the issue is a violation of these Terms. This applies to all disputes except those related to genuine unauthorized/fraudulent transactions on your card.
Consequences of an unauthorized chargeback include:
- Immediate suspension or termination of all services and portal access
- Forfeiture of any remaining paid sessions or service entitlements
- Recovery of the disputed amount plus a dispute processing fee of ₹5,000 (or equivalent) through legal means
- Blacklisting from future enrollments
- Legal action for breach of contract if necessary
If you have a genuine concern about a payment, contact us first at helpdesk@eduglobalinstitute.com. We will review and respond within 5 business days.
Force Majeure
In the event of circumstances beyond the reasonable control of Syamabala Learning Software — including but not limited to natural disasters, pandemics, government mandates, war, civil unrest, extended power outages, internet infrastructure failures, or platform provider outages — that prevent the delivery of services:
- ● No refund will be provided for the affected period.
- ● Syamabala Learning Software will make reasonable efforts to reschedule affected sessions or extend the service period by an equivalent duration once normal operations resume.
- ● If the force majeure event persists for more than 90 consecutive days, Syamabala Learning Software may, at its sole discretion, offer a credit toward future services of equivalent value — but remains under no obligation to provide a monetary refund.
Acknowledgment
By making any payment to Syamabala Learning Software, the User explicitly acknowledges and agrees that:
- You have read and fully understood this Return & Refund Policy in its entirety.
- You understand that all payments are non-refundable without exception (except for verified duplicate payments as outlined in Section 7).
- You are making a considered and voluntary payment with full knowledge of the no-refund policy.
- You will not initiate chargebacks, payment reversals, or disputes with any third party (bank, card issuer, payment gateway) for payments you have knowingly made.
- You understand that outcomes (admissions, scores, ranks) are not guaranteed and cannot be grounds for a refund claim.
- This policy is binding and enforceable under the applicable laws of India.
For minors, the parent or legal guardian making the payment provides this acknowledgment on behalf of the student and binds themselves to these terms.
Contact
For payment-related queries (excluding refund requests, which are not entertained):